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Evidence Guide: RIIQUA601D - Establish and maintain a quality system

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

RIIQUA601D - Establish and maintain a quality system

What evidence can you provide to prove your understanding of each of the following citeria?

Establish and maintain the framework for the quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access, interpret and apply quality system documentation and ensure the work activity is compliant

  1. Develop, document and have approved business plans that include a quality system
  2. Include quality system responsibilities in job descriptions and duty statements
  3. Identify, source and provide resources for the operation of the quality system in a timely and consistent manner
  4. Provide quality system information in a clear format in a readily accessible location for others
Develop, document and have approved business plans that include a quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Include quality system responsibilities in job descriptions and duty statements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, source and provide resources for the operation of the quality system in a timely and consistent manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide quality system information in a clear format in a readily accessible location for others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish a collaborative process

  1. Establish and maintain collaboration and consultation processes
  2. Resolve issues raised, promptly and appropriately
  3. Communicate outcomes to others verbally and in writing
Establish and maintain collaboration and consultation processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve issues raised, promptly and appropriately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate outcomes to others verbally and in writing

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain procedures for identifying and assessing quality issues

  1. Identify existing and potential quality issues and trends from quality statistics and records
  2. Establish procedures for identification of existing/potential quality issues
  3. Monitor changes to the workplace to determine if additions or modifications to the quality system are required
Identify existing and potential quality issues and trends from quality statistics and records

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish procedures for identification of existing/potential quality issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor changes to the workplace to determine if additions or modifications to the quality system are required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design procedures for treatment of quality issues

  1. Establish procedures to treat quality issues and trends to ensure compliance
  2. Establish procedures for applying interim solutions when measures to treat quality issues at their source are not practicable
  3. Establish procedures for ongoing treatment of the quality system
  4. Monitor quality activities throughout the organisation, identify inadequacies and provide resources to implement appropriate quality measures
  5. 4.5 Establish training programs that meet quality system training requirements as part of the organisation's general training program
Establish procedures to treat quality issues and trends to ensure compliance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish procedures for applying interim solutions when measures to treat quality issues at their source are not practicable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish procedures for ongoing treatment of the quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor quality activities throughout the organisation, identify inadequacies and provide resources to implement appropriate quality measures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

4.5 Establish training programs that meet quality system training requirements as part of the organisation's general training program

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

5 Evaluate the organisation's quality system

  1. Evaluate the effectiveness of the quality system within the goals and objectives of existing organisational boundaries
  2. Recommend appropriate improvements to the quality system
  3. Evaluate compliance with legislation and code of practice
Evaluate the effectiveness of the quality system within the goals and objectives of existing organisational boundaries

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend appropriate improvements to the quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate compliance with legislation and code of practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the organisation's quality system

  1. Evaluate the effectiveness of the quality system within the goals and objectives of existing organisational boundaries
  2. Recommend appropriate improvements to the quality system
  3. Evaluate compliance with legislation and code of practice
Evaluate the effectiveness of the quality system within the goals and objectives of existing organisational boundaries

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend appropriate improvements to the quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate compliance with legislation and code of practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Performance Criteria

1 Establish and maintain the framework for the quality system

1.1Access, interpret and apply quality system documentation and ensure the work activity is compliant

1.2 Develop, document and have approved business plans that include a quality system

1.3 Include quality system responsibilities in job descriptions and duty statements

1.4 Identify, source and provide resources for the operation of the quality system in a timely and consistent manner

1.5 Provide quality system information in a clear format in a readily accessible location for others

2 Establish a collaborative process

2.1 Establish and maintain collaboration and consultation processes

2.2 Resolve issues raised, promptly and appropriately

2.3 Communicate outcomes to others verbally and in writing

3 Establish and maintain procedures for identifying and assessing quality issues

3.1 Identify existing and potential quality issues and trends from quality statistics and records

3.2 Establish procedures for identification of existing/potential quality issues

3.3 Monitor changes to the workplace to determine if additions or modifications to the quality system are required

4 Design procedures for treatment of quality issues

4.1 Establish procedures to treat quality issues and trends to ensure compliance

4.2 Establish procedures for applying interim solutions when measures to treat quality issues at their source are not practicable

4.3 Establish procedures for ongoing treatment of the quality system

4.4 Monitor quality activities throughout the organisation, identify inadequacies and provide resources to implement appropriate quality measures

4.5 Establish training programs that meet quality system training requirements as part of the organisation's general training program

5 Evaluate the organisation's quality system

5.1 Evaluate the effectiveness of the quality system within the goals and objectives of existing organisational boundaries

5.2 Recommend appropriate improvements to the quality system

5.3 Evaluate compliance with legislation and code of practice

Required Skills and Knowledge

Elements

Performance Criteria

1 Establish and maintain the framework for the quality system

1.1Access, interpret and apply quality system documentation and ensure the work activity is compliant

1.2 Develop, document and have approved business plans that include a quality system

1.3 Include quality system responsibilities in job descriptions and duty statements

1.4 Identify, source and provide resources for the operation of the quality system in a timely and consistent manner

1.5 Provide quality system information in a clear format in a readily accessible location for others

2 Establish a collaborative process

2.1 Establish and maintain collaboration and consultation processes

2.2 Resolve issues raised, promptly and appropriately

2.3 Communicate outcomes to others verbally and in writing

3 Establish and maintain procedures for identifying and assessing quality issues

3.1 Identify existing and potential quality issues and trends from quality statistics and records

3.2 Establish procedures for identification of existing/potential quality issues

3.3 Monitor changes to the workplace to determine if additions or modifications to the quality system are required

4 Design procedures for treatment of quality issues

4.1 Establish procedures to treat quality issues and trends to ensure compliance

4.2 Establish procedures for applying interim solutions when measures to treat quality issues at their source are not practicable

4.3 Establish procedures for ongoing treatment of the quality system

4.4 Monitor quality activities throughout the organisation, identify inadequacies and provide resources to implement appropriate quality measures

4.5 Establish training programs that meet quality system training requirements as part of the organisation's general training program

5 Evaluate the organisation's quality system

5.1 Evaluate the effectiveness of the quality system within the goals and objectives of existing organisational boundaries

5.2 Recommend appropriate improvements to the quality system

5.3 Evaluate compliance with legislation and code of practice

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

works effectively with others to undertake and complete effective establishment and maintenance of a quality system to meet all required outcomes including:

preparing for and organising work activities to meet all task requirements

communicating clearly and concisely with others to receive and clarify work instructions

using a range of communication techniques and aids to advise others of work activity and exclusion zones

demonstrates completion of the establishment and maintenance of a quality system that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

identifying quality responsibilities in job descriptions

identifying and clearly communicating standards for quality management systems

developing and implementing procedures for quality management

monitoring quality activity, identify areas for improvement and implement changes for continuous improvement

evaluating and documenting the effectiveness of the quality system

evaluating compliance of the quality system

The candidate must demonstrate knowledge of establishing and maintaining a quality system through:

accessing, interpreting and applying the organisation and site requirements and procedures

apply quality system principles and practice

determining Industry quality benchmarks

information collection and review techniques

locating and applying the continuous improvement principles

complying with human resource policies and practices

utilising risk management, principles, strategies and applications

implementing customer/client relations techniques

interpreting statistics and report metrics

applying organisational change and development processes